FAQs

  How do I use MealManage? Is training available for parents?

MealManage is easy to use. Please view the training video below.

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  How do I create an account?

If you don't already have one, please reach out to your kids school meal admin to receive the registration email and follow the prompts to setup your account.

  How do I login from a non-registered device?

Please use the registration email received or login at MealManage to access parent dashboard. Please use the same email address that was provided to school. The application will take you through a OTP authentication process to get the device registered and activated.

  How do I access my student account?

  How do I pre order meals for the kids?

  Can I edit my lunch order?

Yes, lunch orders can be edited by parents until the ordering cut off date set by school admin. For changes after cut off date, please contact your school admin for assistance.

  How do I add balance to my kids lunch account?

  Is your payment process secured?

Yes our payment processing matches industry standard PCI compliance. Your secured payment information is not stored by MealManage.

  Can I pay for multiple students with a single payment?

Yes, you will be able to make one payment and split the payment against registered kids.

  What about students with allergies?

Parents can record the student allergies in respective student profiles, which will provide alerts while ordering meals.

  How do I reset password?

There is no password to remember, as long as you login to the application using a registered device. Please use the registration email received or login at www.mealmanage.com to access parent dashboard anytime.

  Is your Login process secured?

Yes our login process is fully safe and secure. Parents can register all the devices they intend to use. Registration link is provided only after authentication.

  How do I manage students in different schools?

From parent dashboard, you can manage multiple students profiles from different schools, if all schools are using MealManage platform.

  Do we need to license other software?

MealManage is an end-to-end platform for Capturing Meal orders and Distribution of meals. No other software license is needed.

  Does the system work with free and reduced lunch sales?

Yes, Our system supports parents to submit the free and reduced lunch applications from parent dashboard. Also it support schools with free and reduced lunch sales

  Can multiple administrators have access?

Yes, School admin can add any number of administrators to their school.

  How will this improve our efficiency?

By reducing the manual effort to capture meal orders, tracking meal distribution and accounting. This will save school staff time, which can be re-utilized for other school functions.

  How do you handle families who don't have technology at home?

Families can reach out to school admin to submit orders on behalf of them or submit paper order to school which will be submitted manually in the system.

  Does MealManage platform support multiple menus?

Yes, different menus can be created for the schools served by the caterer.

  Will the caterer have visibility to the orders?

Caterer can view the orders and demand for the week and month from the dashboard and generate demand reports for each school.

  Can the caterer accept payments for schools managed?

Yes, caterer can manage payment process and support online and instant payments.

  What type of menus does the MealManage platform support?

MealManage supports multiple menu types (fixed, itemized and combination) and custom cut-off date configurations.

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